>>>
General FAQs
|
|
|
1.
How do I Start and How can I move my sites to you?
Following four simple steps are required to get
started with us.
- Sign up - Sign up on the Order page
of www.ahb.ca.
Write down your username and password in a safe
place.
- Add domain - By using your new username
and password, log-on to the members page on
www.ahb.ca. Follow the userfriendly menu and
add your domains to your account.
- Receive instructions - After adding
the domain to your account, please give us some
time to set up your web site. It is usually
5 to 6 hours during business hours (9am to 5pm
mountain time 7 days). If add domain submissions
are received after business hour, then sites
are set up next day morning. After setting up
each site, we will send you an email with detail
instructions on FTP, email management etc.
- Modify DNS - If you registered the
domain through any company other than our site
www.domainforless.net, then you have to modify
name server information so that the DNS start
pointing towards our name server. Most of the
time, you will be able to make this change online
by going to the web site of your registration
service providing company. Any change in DNS
need to be propagated over the internet and
this time could be from 6 hrs to 48 hrs. No
one has control on this.
- FTP - When DNS propagation is complete,
if you type your domain on any browser, you
will see your site displaying "this site
is under construction .....". At this time
you can upload your files by following our FTP
instructions. At the same time you should be
able to create your email accounts also.
|
2.
I have 5 web sites that I would like to move to
AHB, how much will be my monthly cost?
If you host all of these sites within 100 MB of
space, your cost will be $28.95 US per month ($24
plus 5x.99c). |
3. My site
is being hosted by another provider, how can I move
the site to you without any down time (Pre-Publishing)?
When you have a web site which is already up and
running with another provider, follow the procedure
below:
- Submit the domain on the "Add Domain"
page of www.ahb.ca
- We will set up the site on our server and
allocate a temporary IP address.
- We will send you an email with the IP address
and procedure to upload with FTP.
- Upload your files according to this procedure.
- Check and make sure everything is working
fine. At this stage you can access your site
by typing the IP address only.
- Modify the DNS information so that your domain
starts pointing towards our "Name Server". It
takes about 24 to 48 hours for this information
to be propagated over the Internet. During this
time, when someone types your domain name in
their browser, he/she will see
your site either on the previous server or on
our server. At the end of this propagation period,
your site will be available only from our server.
At this point, you may notify your previous
provider to delete the site from their server.
Note: If, you require
Pre-Publishing please mention it in the features
or additional request while adding the domain
to your AHB account through the add domain form.
Click here
for our name server information.
|
4.
How do I avoid email downtime?
To avoid email downtime the following steps need
to be taken before modifying the DNS:
- Set all emails on the old server to auto-forward
to a third party email address or ISP provided
email address.
- We will create a "catchall" email on the new
server (our server) and set it to auto-forward
to the same third party email address or ISP
provided email address.
- Modify your DNS information and propagation
will begin. During this propagation period emails
will either go to the old server or to the new
server. In both the cases, emails will be instantly
forwarded to the third party email address or
ISP provided email address.
- At the end of propagation period, you may
cancel the email forwarding as well as create
more POP email accounts on the new server.
|
5.
What type of server will my site be hosted on, Unix
or Windows NT/2000?
AHB hosts web sites on both the Unix and Windows
NT/2000 platforms. If you require that your site
be set up specifically on one or the other, please
indicate this in the additional request section
of our Add Domain form. |
6. How do
I administer email accounts?
There are 2 ways to administer your email accounts
depending on which platform you are hosted on. Please
click here for instructions. |
7.
Do you have a control panel
that I can use to manage my sites?
Yes, we do have a control panel for sites hosted
with our service. Please click
here for a demo.
NOTE: At present,
access to server management is reserved only for
our system administrators. |
8. How many
domain names can I have in one account (100 MB)?
You can set up as many domains as you want on your
Account space (100MB). You have to allocate a minimum
of 1MB of space for each site. |
9.
Is there any set up fee when I add a domain to my
account?
No, there is no set up fee to add a domain to your
account. |
|
|
10. How many
POP3 accounts can I have with one account?
Each POP3 account must have a minimum of 1MB of
space allocated to it. ie. with 100MB of space you
can have maximum of 100 POP3 accounts. If your domain
is on Unix server with FrontPage extensions the
minimum size for each email (user) will be 3MB. |
11. Once
I sign up will I get technical support for FTP,
Email, etc?
Most of the FTP and email related questions are
answered in the web tutorials
section of our support page. If you need additional
help please email
the question to us. Our support team will be more
than happy to help you. |
12.
Which mode of support do you
prefer, email or telephone?
It has been proved that email support is more effective,
because all problems are documented and can be tracked
easily. Our response time for emails is typically
5-6 business hours. |
13.
How do I sign up for an AHB
account?
It is very simple to sign up for an AHB account.
Fill out our online Order form and submit
it. We will set up your account immediately. You
can go to the Add Domain form and start adding
domains to your account immediately after signing
up for an AHB account. |
14.
How do I add domains to
my AHB account?
Once you sign up online for an AHB account, you
can log on to the Members page and submit
your domains. You can add domains immediately after
signing up for an AHB account. |
15.
How long will it take for
my site to be set up on your servers after submitting
it through the Add Domain form?
We will set up your site within 3-4 business hours
and send you a confirmation by email. |
16.
Why am I not able to see my
web site even after 10-12 hours?
If you have modified the Name Servers for
your domain or signed up for a New Domain,
it will take 24-48 hours for you to be able to see
your site on our servers. The reason for this delay
is that when name servers are modified or a new
domain is registered, this information has to be
propagated across the Internet before you will be
able to see the changes. |
17.
Can I have my own name servers
for my domain?
Yes you can have your own name servers for your
domain. We can register and maintain your name server
for you. Your name servers will be ns1.yourdomain.com
and ns2.yourdomain.com with two unique
IP addresses. yourdomain.com will be your domain
name. All of your client's domains will show your
name server information when searched for through
any WHOIS search. The charge for this service is
$60 US per year and you will have to transfer your
domain to us. |
18.
Can my site be set up so that
www.mydomain.com and mydomain.com both point to
the same web site?
By default www.domain.com and domain.com will point
to the same place. |
19.
Do you host international
domains?
We host all domains authorized by ICANN
including all TLDs and country codes. |
|
|
20.
What is the minimum amount
of time that I have to sign up for?
The minimum time that you can sign up for an AHB
account is 1 month. |
21.
What is the path to perl?
#!/usr/bin/perl |
22.
What
is the path to sendmail?
/usr/sbin/sendmail |
23.
Do I get telnet access?
No, we do not provide telnet access to our servers. |
24.
Will I be able to change and
update my web pages on a regular basis?
Yes, you will be able to update your web page at
any time using FTP or FrontPage. There are no additional
charges for updating your web site, so you can update
it as often as you like. If you need more information
on how to do this, see the web
tutorials section of our support page for instructions. |
25.
How do I register a domain?
Please see our affiliated site at www.domainforless.net
for domain registration and pricing information.
|
26.
How much does additional disk space cost?
We charge $25 CDN or $16 US per month per 100MB
of additional disk space. No
setup fee! |
27.
Can I get a dialup account
with you?
No, we specialize in web hosting. You will need
to get dialup access through your local ISP. |
28.
Can I use both FrontPage
and FTP to upload my web site?
No, you can not use both FP and FTP. If the FrontPage
server extensions are enabled for your site then
please either only publish the web site with FrontPage
or only use FTP. If you try to use both FrontPage
and FTP you will get permission denied errors while
uploading files. |
29.
Can I delete my admin user
and recreate it?
No, if you delete your admin user you will no longer
have access to your web site and we will have to
delete and recreate the whole site. Please make
sure that you do not delete the admin user for your
site. |
| |
30.
How many options do I have to make payments?
We
accept payment by following methods:
1) Online banking:
The way you pay your utility bills,
credit card bills etc., you may do it exactly the
same way. You need to select
"Telligent Corporation"
as payee and your account number can be found
by going to the "Members"
page on
www.ahb.ca. We are listed with
all the major canadian banks and Credit Unions.
2) Credit cards:
We accept VISA, MasterCard and American Express.
3) PayPal:
Payment can be sent to paypal@telligent.ca. Make sure you mention your account number in the Notes section.
4) Cheque, Money
Order or Draft: You may send your
payment in the form of Cheque, Money Order or Draft
by mail or courier. Please make those payable to
"Telligent Corporation" and make sure
you write the account number in the remarks area.
5) Cash or Debit
card: If you are in Calgary, you
can always stop by our office during business hours
Monday to Friday:
(8am to 4pm) and pay by cash or debit card.
6) Western Union
or MoneyGram: If you are sending
payment from outside Canada you may use these methods.
Please contact us (accounting@ahb.ca)
for more information. |
| |
| |
| « Back to main
support page |
|
|
